Frequently Asked Questions (FAQs)
We know youâve got questions, and weâve got answersâreal ones, no corporate nonsense. Hereâs everything you need to know about our products, shipping, returns, and more. If you donât see your question here, just email us at info@westpalmbeachtshirts.com, and weâll actually respond.
ORDERS & SHIPPING
How long does shipping take?
We ship out orders fast, but weâre not Amazon Prime (yet). Most orders go out within 2-5 business days, and after that, it depends on the carrier. Standard shipping in the U.S. usually takes 3-7 business days. If you live in the middle of nowhere, maybe longer.
Do you offer expedited shipping?
Yes. If you need your order ASAP, select expedited shipping at checkout. If you need it even faster than that, try summoning a wizard because we can only do so much.
Where is my tracking number?
As soon as we ship your order, weâll email you a tracking number. If you donât see it, check your spam folder. If itâs not there, email info@westpalmbeachtshirts.com, and weâll make sure your package isnât lost in the void.
What if my package is lost or delayed?
If your tracking hasnât updated in a while, or your package is marked as delivered but youâre staring at an empty porch, breathe first, then email us. Weâll help you track it down.
RETURNS & EXCHANGES
Can I return my order if I change my mind?
If you ordered something and then decided you hate it (which seems unlikely, but okay), you can return unworn, unwashed, and non-custom items within 14 days. Just email info@westpalmbeachtshirts.com, and weâll set it up. Custom orders are final saleâno take-backs.
Do you offer exchanges?
Need a different size? The easiest way is to place a new order for the right size and return the original one. That way, you donât have to wait weeks while we swap things around.
I got the wrong item or my order was damagedânow what?
If we messed up, weâll fix itâfast. Email info@westpalmbeachtshirts.com within 48 hours with your order number and a picture of the issue. Weâll send you the right item or a replacement at no cost.
PRODUCTS & SIZING
What material are your T-shirts made of?
Our tees are 100% ringspun cotton, meaning theyâre soft, durable, and feel like your favorite old T-shirt from day one. Some styles include a polyester blend for stretch and longevity.
Do your shirts shrink?
Minimal shrinkage might happen after the first washâjust like your patience on a Monday morning. Wash them in cold water and air dry or tumble dry on low if you want to keep them fitting the same way.
How do I keep the design looking fresh?
Easy. Wash inside out, cold water, low heat, and no ironing directly over the design. If you follow these steps, your shirt will outlast your exâs last relationship.
CUSTOM ORDERS & BULK PURCHASES
Can I order custom T-shirts or mugs?
Yes, we offer custom T-shirts, mugs, and other merch for individuals, businesses, events, and brands. If youâve got a design idea, letâs make it happen. Email info@westpalmbeachtshirts.com, and weâll bring your vision to life.
Whatâs the minimum order for custom printing?
You can order just one piece, but if you want bulk pricing, youâll need to order a few more. We promise the savings are worth it.
Do you offer wholesale pricing for retailers?
Yes. If you own a store and want to stock our T-shirts and mugs, email info@westpalmbeachtshirts.com for our wholesale pricing and order minimums.
PAYMENTS & DISCOUNTS
What payment methods do you accept?
We take all major credit cards, PayPal, and Shop Pay, because we know budgeting is a real thing.
Do you offer discounts?
Yes. We run BOGO deals, free shipping over $50, and exclusive discounts for our email subscribers. Sign up and youâll get the hookup.
Do you offer birthday discounts?
Of course. If you love yourself, sign up for our Loyalty Program and weâll send you a special discount during your birthday month. Because gifts shouldnât just come from other people.
GENERAL QUESTIONS
Do you restock sold-out designs?
Some of our best-sellers make a comeback, while others are limited editions that disappear forever. If you love something, grab it before itâs gone.
How can I contact customer support?
If you need help, just email info@westpalmbeachtshirts.com. No robots, no endless phone menusâjust real humans who actually want to help.
Do you have a physical store?
Nope, weâre 100% online, but our T-shirts are stocked in select retail locations. If youâre a store owner and want to carry our merch, email info@westpalmbeachtshirts.com for wholesale inquiries.
WHY SHOP WITH US?
West Palm Beach T-Shirts isnât just another print-on-demand brand. We actually care about quality, customer service, and making sure you get products that are worth your money. We ship fast, answer emails like responsible adults, and design shirts that turn heads for all the right reasons.
If you still have a question thatâs not covered here, email us at info@westpalmbeachtshirts.com. We got you.